FAQ

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1) Please be noted that the price in our website is merely the reference price and the actual one is subject to our final confirmation!


2) Any problem, requirement or suggestion, please kindly contact us freely, we'd be very pleased to be service of you.


CQC Department:

Q:How is your Quality Control?
We specialized in batteries for more than 16 years, the quality of the products are pass strict inspection.

How is your Products Control?
Test and quality assurance. Customer could purchase our products with safety.

Customer Service
Q. How is the after sales service?

A huge team which is in charge of after-sales service, also a service hotline dealing with the complains and feedbacks from buyers.
China working hours 9:00-17:00 Monday-Friday online service to help buyers solving problem..

Buyers updated market information regularly.
Q. How can you guarantee the exclusive sale for OEM & ODM service?

Product mould contract, non-disclosure agreement, exclusive sale agreement will be signed before starting the OEM & ODM project.

Q. How to apply refund?
A. Once the PI has been confirmed and ordered goods are ready, a refund will not available for a canceled order. But a refund would back to you in time the case that we could not offer the products required in stock due to the shortage or unavailability.

Q. Can I come visit your showroom and factory?
1) Welcome to visit our office and shop directly before establishing long-term business relationship.
2) We'd very pleased to help you book the hotel and pick you up from the airport, or the railway station. Please inform us if you have any scheduling in China.
3) Many clients from Canada, USA, UK, Germany, Greece, India, Russia etc has paid a visit to our factory, so now, is your turn?

info@v-cell.com vcellbattery 0086 27 83636686